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Terms of service
Terms and Conditions
This page contains the legal terms and conditions governing the website www.zouri-shoes.com. Browsing the website implies acceptance of all the provisions contained in this document. All purchases of products made through the website are governed by these general conditions and by the other instructions for use contained on the site. All customers are invited to read these general conditions carefully.
The website www.zouri-shoes.com is the property of ADRIANA FREITAS UNIPESSOAL LDA, with registered office at Rua Almeida Garrett nº 39 R/C Esq., 4715-559 Braga, Portugal, VAT number 515 174 092.
ZOURI® reserves the right to modify the content of the website (prices and photographs, for example) at any time, without prior notice and at its own discretion. Any modification takes effect on the date of its publication.
PURCHASES
These terms and conditions govern the relationship between ZOURI® and the customer regarding purchases of products made through this website.
Customers may browse the website, but to access the sales service they must meet the requirements necessary to enter into legally binding contracts under Portuguese and European Union law. They must hold a valid email address and a bank account, or one of the following payment cards: Visa, MasterCard, PayPal.
To place an order the customer must complete all the required fields and accept the terms and conditions. Up until the order is finalised, the customer may change any of the details associated with it at any time.
ZOURI® reserves the right to accept an order. That decision is made at ZOURI®'s discretion. If the order is not fulfilled, we will inform you immediately by email. Confirmation of receipt of the order does not constitute a contract of sale; it serves only as evidence that the order has been received by ZOURI®.
GUARANTEED QUALITY
ZOURI® guarantees complete customer satisfaction with products purchased at www.zouri-shoes.com. If you are not satisfied with your purchase, please send an email to info@zouri-shoes.com within 14 days of receiving the goods.
ORDER CANCELLATION
If you wish to cancel your order after receiving the payment confirmation email, please send an email to info@zouri-shoes.com within 24 hours. The amount paid will be refunded in full using the same payment method used for the purchase, within an estimated 15 working days.
If the order has already been dispatched, the shipping costs charged will not be refunded, and the cost of returning the goods to our premises may be charged in line with the shipping costs for the destination country.
HOW LONG DO I HAVE TO MAKE AN EXCHANGE OR RETURN IN THE ONLINE SHOP?
Zouri accepts exchanges and returns. Exchanges or returns must be made within 14 days from the date the order was confirmed as received.
Over the Christmas period, for purchases made between 15 November and 24 December, the deadline for requesting an exchange is extended to 31 January.
WHAT ARE THE CONDITIONS FOR RETURNING AN ITEM?
Zouri reserves the right to refuse returns notified or sent outside the stated deadline, or products that are not in the same condition in which they were dispatched.
All items for exchange or return must be sent in their original packaging, in the same condition in which they were received, together with a copy of the invoice.
Requirements for an exchange or return:
Products must not have been washed or worn.
Products must be complete (the full pair returned, together with any accessories where applicable).
HOW DO I MAKE AN EXCHANGE OR RETURN?
To make an online exchange or return, send an email to info@zouri-shoes.com with your order number and your exchange or return request.
In both cases, once you have received our reply, send the pair to our address: Rua D. Diogo de Sousa nº 98, 4700-422 Braga, Portugal.
In the case of an exchange, we will send a new pair once we have received yours. Only exchanges for a different size or for items of higher value are accepted.
WHEN WILL I RECEIVE MY REFUND?
You will be refunded using the same payment method used for the purchase. Where that is not possible, the customer must provide proof of ownership of the account or card so that the refund can be made by bank transfer.
Refunds are issued within an estimated 15 working days after we receive the order at our warehouse.
PRODUCTS
The images on the website are the only means of representing the products and, as such, ZOURI® does not guarantee an exact match between the images and the products. Colours, for example, may appear different on different computer screens.
PRICES
All prices shown on the website include VAT at the rate in force in the country of origin (Portugal), for Portugal and the European Union.
For other countries, prices do not include additional taxes, duties or charges governed by any other applicable legislation. Where relevant, the customer must therefore allow for import customs costs and pay any taxes and charges that may arise in the country of import.
ONLINE DISPUTE RESOLUTION
Disputes between consumers and traders may be resolved by agreement through the official Online Dispute Resolution platform, regulated by the European Commission.